Account & Project Manager

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About Élan

Élan partners with the world’s foremost private equity companies and legal service organizations to deliver consulting and execution across media, creative, lead intake, data science, investments, and technology implementation. We specialize in legal industry growth through brand development and lead generation.

With over 25 years of experience, Élan works with the top 1% of law firms in the U.S., class action administrators, and litigation funders to drive measurable, ethical, and scalable outcomes.

Overview

The Account & Project Manager is a client service and delivery role responsible for day-to-day account management and project execution across digital marketing programs.

This role serves as the primary client contact for execution, translating approved strategies into actionable plans, coordinating cross-functional teams, managing timelines and budgets, and ensuring work is delivered accurately, on time, and in alignment with defined objectives.

This position is not a strategic lead role, but requires strong project management discipline, client communication skills, and a working understanding of digital marketing and media execution.

Key Responsibilities

Client Account Management

  • Serve as the primary point of contact for assigned client accounts on execution, timelines, and deliverables

  • Manage client communications, status updates, documentation, and follow-ups

  • Ensure client expectations are clearly set, documented, and met

  • Represent client needs internally, escalating risks, blockers, or scope changes as needed

  • Maintain strong, professional client relationships built on trust, clarity, and consistency

Project Management & Delivery

  • Own project planning, timelines, and task coordination across campaigns and initiatives

  • Translate approved strategies into clear project plans and execution workflows

  • Coordinate cross-functional teams (media, creative, analytics, intake) to ensure smooth delivery

  • Track scope, budget, milestones, and dependencies across active workstreams

  • Ensure deliverables meet quality, compliance, and timing requirements

  • Maintain accurate project documentation and reporting

Digital Marketing Execution Oversight

  • Maintain a working understanding of digital marketing and paid media execution to:

    • Ask informed questions

    • Identify execution risks

    • Support effective cross-team communication

  • Monitor performance at a high-level to ensure delivery aligns with agreed KPIs

  • Partner with subject matter experts on implementation and reporting (without owning optimization or strategy development)

Vendor & Partner Coordination

  • Support coordination and briefing of vendor partners

  • Ensure vendors are aligned on scope, timelines, and deliverables

  • Track vendor execution against agreed expectations

Internal Contribution at Élan

  • Contribute to process improvement and delivery best practices

  • Participate in cross-functional collaboration and internal learning initiatives

  • Support a culture of transparency, accountability, and ethical execution

  • Travel domestically ~5% for client meetings or industry events

Qualifications

  • 3–4 years of experience in client services, account management, or project management

  • Strong background in project coordination and execution across multiple stakeholders

  • Experience working with cross-functional teams

  • Bachelor’s degree in Business, Marketing, Communications, or related field

  • Proficiency in Google Workspace and Microsoft Office

  • Excellent written and verbal communication skills

  • Highly organized with the ability to manage multiple accounts and deadlines

  • Familiarity with digital marketing platforms such as:

    • Google Analytics

    • Google Ads

    • Facebook Ads Manager

  • Working knowledge of digital marketing concepts (paid media, SEO, social, content, email)

This is a fully remote position and is limited to candidates residing in the following states: MN, MA, IL, MT, NJ, NC, OH, OK, TN, WA, PA, NY, and FL.

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment visa at this time.

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